WOW = WIPs On Wednesdays
I think they do.
Last week I shared my batting pet hate. Thanks to everyone who commented. I purchased the batting at a show and have no idea where to return it although I agree that it should be sent back. That got me thinking of the other products I have previously loved and trusted ... many have fallen short lately.
One of the advantages of having a blog is the ability to share real-life unbiased feedback. I love reading the real opinions of others and must admit that most of my purchases nowadays are based on recommendations and suggestions from those very same real life opinions. It's something I'd love to see more of. I get so annoyed when I trust in a brand and am then disappointed with the performance or quality standard. And its not just quilting or sewing products either- it's services too. Remember my post about QNNTV from December last year? It's now been 8 emails and still no reply. And no, I still can't get in. I lost $12 which is no big deal, but it's the blatant money grabbing set up I can't stand. And it just doesn't make sense. If there's no one there - who's running (or not) the website? That's just a minor annoyance - there are so many more where that one came from, and many much more significant too.
What's going on?
Whatever happened to quality control?
Whatever happened to customer service?
Yes, I actively seek out real reviews now before buying things and I think it's the way of the future. But I can't end this post without acknowledging that there are still some real service stars out there in the quilting community. EQ7 is one. I cannot fault their customer and technical service. Whenever I have needed advice or support, Penny has responded in such a friendly and helpful way, its made all the difference. And often at the last minute too (from my end) because creativity just works like that, when you feel you need answers you need them straight away and I have always received them as quickly as humanly possible from EQ7. Thank you EQ7 for loving quilters!
And I can't forget Quilt Pro Systems either. I had purchased their HST Triangles Magic software for use in a HST quilt for easy printing out. Then I updated my computer (this happens twice a year in my household due to my DH's work requirements). Well, somehow I lost it. And then I couldn't remember where I had purchased it. Then I found the website in my favorites bar and contacted technical support to see if I could re-download it. Well, not only did they send me a new link to download it, Linda from Quilt Pro tech support found two other purchases I had made under my username (which I'll be honest, I had forgotten about) and re-sent me those as well. Talk about customer service!
See? It's completely possible!
What do you think?